FAQ
  • chevron_rightWho should I contact when I have questions about the community?
    Residents can contact the dedicated management team at Crest Management with any questions about the community. 
     
    Please make sure to register at www.crest-management.com to view your account information, submit applications for exterior modifications and receive HOA meeting notifications.
     
    Community Manager – Karen
    Karen@crest-management.com, 346-387-6181
    Please contact Karen for Board Meeting Inquiries, Board Matters, Vendor Relations, and Common Area Maintenance.
     
    Assistant Manager - Donald
    Donald@crest-management.com, 281-665-3047
    Please contact Donald for Access Cards, Meeting Room Reservations, Deed Restriction Enforcement, Architectural Control Matters, and general HOA Concerns/Questions.

    Community Accountant – Laura
    Laura@crest-management.com, 281-945-4639
    Please contact Laura for payment and accounting matters.
     
    Lifestyle Director – Kelly 
    Kellyj@crest-management.com, 281-300-7459
    Please contact Kelly for questions on community events, activities, resident website, newsletter, sponsorship or volunteering.
  • chevron_rightWhat is the annual assessment and when is it due?
    The general assessment was set at $1,280. The Neighborhood Assessment for Section 16 (gated neighborhood) homeowners was set at $375, the Neighborhood Assessment for Section 21 (Duets) was set at $2,575 and the Neighborhood Assessment for Section 42 was set at $2,575.  Payment is due on January 1, 2022, and is delinquent if not paid by January 31, 2022.
  • chevron_rightHow do I get my mailbox keys?
    Bring your survey or closing paperwork (with address and section/lot/number) to the Katy Annex Post Office. New residents may pick up 3 (duplicate) mailbox keys at no charge. If these are lost, the replacement fee is $50 for an additional set of 3 keys. Mail service will begin once you pick up your keys from the Post Office.
     
    Katy Annex Post Office
    1331 Pin Oak Rd
    Katy, TX 77494
    Phone: 281-574-1401
     
    Lobby & Pick-up Hours:
    Mon-Fri: 10am - 5pm
    Sat: 9am - 12pm
    Sun: Closed
  • chevron_rightHow do I get my access card for the amenities (fitness center, pool etc.)?
    New residents receive 2 free access cards. Please download and complete the Access Card Order Form and Waiver
  • chevron_rightWhat are the hours for the Amenity Center (Fitness Center, Game Room, etc.)?
    The resident/amenity side of Elyson House is open 24/7. 
  • chevron_rightWhat are the trash/recycle pick-up days?
    Call Best Trash at 281-313-2378 to start service after closing. They will deliver the large trash and recycle cans within about 1 week. Trash days are Mondays and Thursdays. Heavy trash is allowed on both days with no more than 2 big pieces left at the curb. Recycle days are Mondays. In the event collection falls on a holiday, collection will be postponed until the next collection day (not the next business day).