FAQ
  • chevron_rightWho should I contact when I have questions about the community?
    Residents can contact the dedicated management team at Crest Management with any questions about the community. 
     
    Please make sure to register at www.crest-management.com to view your account information, submit applications for exterior modifications and receive HOA meeting notifications.
     
    Onsite Community Manager - Donald
    Donald@crest-management.com, 281-665-3047
    Please contact Donald for Access Cards, Common Area Maintenance, Vendor Relations, and Meeting Room Rentals
     
    Community Manager – Dana 
    Dana@crest-management.com, 281-945-4643
    Please contact Dana for Board Meeting Inquires, Board Matters & HOA Concerns/Questions.
     
    Assistant Community Manager – Tina - Tina@Crest-Management.com – 281-945-4648
    Please contact Tina for Deed Restriction Enforcement and Architectural Control Matters.

    Community Accountant – Laura
    Laura@crest-management.com, 281-945-4639
    Please contact Laura for payment and accounting matters.
     
    Lifestyle Director – Kelly 
    Kellyj@crest-management.com
    Please contact Kelly for questions on community events, activities, newsletter, sponsorship or volunteering.
  • chevron_rightWhat is the annual assessment and when is it due?
    The annual assessment is $1,242 per lot. (Note: The gated patio home section pays an additional fee of $375 per lot for private street, gate and landscape maintenance). The assessment is due on January 1st of each year and is delinquent if not paid by January 31st. Please contact Laura at Crest Management (281-945-4639) if you have any questions about the assessment or your options for payment. 
  • chevron_rightHow do I get my mailbox keys?
    Bring your survey or closing paperwork (with address and section/lot/number) to the Katy Annex Post Office. New residents may pick up 3 (duplicate) mailbox keys at no charge. If these are lost, the replacement fee is $50 for an additional set of 3 keys. Mail service will begin once you pick up your keys from the Post Office.
     
    Katy Annex Post Office
    1331 Pin Oak Rd
    Katy, TX 77494
    Phone: 281-574-1401
     
    Lobby & Pick-up Hours:
    Mon-Fri: 10am - 5pm
    Sat: 9am - 12pm
    Sun: Closed
  • chevron_rightHow do I get my access card for the amenities (fitness center, pool etc.)?
    New residents receive 2 free access cards. Please download and complete the Access Card Order Form and Waiver
  • chevron_rightWhat are the hours for the Amenity Center (Fitness Center, Game Room, etc.)?
    The resident/amenity side of Elyson House is open 24/7. 
  • chevron_rightWhat are the trash/recycle pick-up days?
    Call Best Trash at 281-313-2378 to start service after closing. They will deliver the large trash and recycle cans within about 1 week. Trash days are Mondays and Thursdays. Heavy trash is allowed on both days with no more than 2 big pieces left at the curb. Recycle days are Mondays. In the event collection falls on a holiday, collection will be postponed until the next collection day (not the next business day).